Refund and Return Policy
- Our Commitment to You
At Suffa IT, we value your satisfaction and strive to deliver high-quality services that meet your expectations. If you’re not completely satisfied with our work, please let us know, and we’ll do our best to make it right.
- Refund Policy
- Eligibility for Refunds: Refunds are available for specific services if the work delivered does not meet the agreed-upon requirements or quality standards. To be eligible, you must request a refund within 14 days of receiving the service.
- Non-Refundable Services: Some services, like custom designs, content writing, or any work that has already been completed and delivered, are non-refundable. Once these services are delivered, refunds cannot be processed unless there’s a clear failure to meet the agreed terms.
- Partial Refunds: In certain cases, we may offer a partial refund if part of the service has been delivered and is deemed satisfactory by the client.
- How to Request a Refund: To request a refund, please contact us at contact@suffait.com with your order details and reasons for the request. We will review your case and get back to you within 7 business days.
- Return Policy for Digital Products
Since our services and products are digital, we do not accept returns. However, if you are unsatisfied with the final product, we encourage you to reach out to us. We’re committed to working with you to make any necessary adjustments.
- Revisions and Modifications
- Unlimited Revisions: We offer revisions for our services to ensure you’re happy with the final result. You can request changes within the scope of the original project without additional charges.
- Out-of-Scope Revisions: If revisions go beyond the original agreement, additional fees may apply. We’ll inform you of any extra costs before proceeding.
- Exceptions to the Policy
Refunds and revisions are subject to the following conditions:
- Client Error: Refunds will not be issued for errors on the client’s part, such as providing incorrect information or failing to respond in a timely manner.
- Final Sale
All sales are final once the service is accepted and delivered to you. We encourage you to review all work carefully and communicate any concerns during the project to avoid issues after delivery.
- Contact Us
If you have any questions or need assistance with refunds or revisions, please contact us at info@suffait.com
